Frequently Asked Questions
What is Naturobase’s Return & Exchange Policy?
Naturobase offers a very flexible Return & Exchange policy. If your customer is not satisfied with the order, you can easily return/exchange the product using our email id itself. However, there are a few basic rules to be eligible:
Product has to be in original & unused state
The request has to be raised within 7 days of delivery
We accept the request if there is a mismatch in quality, size, colour or design or in case an item is missing/wrong in a combo order
NOTE: We do not offer returns on bulk orders.
What is your return and exchange policy?
To place a request for return/exchange:
Go to 'www. Naturobase.com' Tab
Click on contact us
Fill the remaining form & click on 'Submit'
Now, our team will review the request. Once approved return/exchange will be initiated
Note: You have to upload original products images and NOT the Catalog image.
Please note if your customer has received the empty box/missing components, please give us a call or drop an email within 24 hours of order delivery, failing which the claim will not be entertained. While we investigate on this case, request you to please make note of these pointers:
-Please do not use the item for which claim is being raised.
-You may be required to provide information like, short description of the case (A few questions will be asked to help us understand the scenario).
-The snapshot of the original Box/Packet/Product.